Ceramics Info & Care
Every piece is carefully handmade by me. This makes each piece truly one-of-a-kind and slightly vary from one another. Dimensions from piece to piece can vary up to 1/2” but usually less. For orders of multiples of a product (ie. 4 oatmeal bowls, 6 tumblers) I try my best to group pieces that match the closest.
All pieces are microwave and dishwasher safe unless noted otherwise. Please hand wash ceramics with painted details.
I try to be as accurate as possible with product photos but they may vary slightly depending on different computer screens and measuring methods.
Please email anachoceramics@gmail.com for custom orders. I try to accommodate whenever I can depending on my work load at the time.
Tip for rough spots on the bottom of the wares - give it a light sanding with 150-220 grit sandpaper to smooth the surface!
Shipping
As a new small business, I’m often trying out different ways to price shipping options to keep you happy and things sustainable for myself. If you notice shipping policies change once in a while, please know this is why, and thank you for your understanding!
If you live in Los Angeles, in or near 90041, please feel free to email anachoceramics@gmail.com to ask about local pick-up.
I’m currently only shipping within the U.S. due to potentially high customs fees and delivery time. If you’re willing to cover the extra fees, please email anachoceramics@gmail.com to discuss options.
Damaged items - I take great care while packing. If a piece is delivered damaged, please email anachoceramics@gmail.com along with photos of the ceramic wares AND the packaging within 2 days of receiving for a replacement or a refund. If the package shows damage during transit, please take multiple photos including outside the damaged box, and damaged wares inside and outside of the box as insurance claims require these photos.
Lost or stolen packages - I’m not responsible to replace lost or stolen packages once the tracking record shows delivered. If the tracking information confirms the package was lost in transit, I will open an insurance claim with the postal service. It may take several weeks to resolve the claim once opened.
I use eco-friendly packagings such as paper bubble wrap and biodegradable packing peanuts. If your order is wrapped in conventional materials (i.e. plastic bubble wrap) it’s because I’m recycling what I already have.
I accept returns within 7 days of delivery for undamaged and unused wares. Customers are responsible for safe packaging, shipping cost, and insurance.